Once your order has been successfully placed, you should receive an order confirmation email at the email address provided during checkout.

If you cannot find it, please check your spam or junk folder before contacting us.

Please contact us as soon as possible at support@arvelina.com.

We will make reasonable efforts to accommodate your request, but once an order has entered processing or has been dispatched, we may no longer be able to cancel or modify it.

Unless otherwise stated, promotional codes generally cannot be combined with other offers or discount codes.

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing may take slightly longer during holidays, promotional periods or periods of high order volume.

Estimated delivery times vary depending on your destination.

United States and United Kingdom orders generally take approximately 5–12 business days after dispatch. European Union orders are generally delivered within approximately 5–12 business days.

Other international destinations may take approximately 7–20 business days. Delivery estimates are not guaranteed and may be affected by customs or carrier delays.

Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

In some cases, items from the same order may be shipped separately due to product availability or different fulfillment locations.

If this happens, you may receive separate shipping notifications and tracking numbers.

International shipments may be subject to customs duties, import taxes, VAT or other charges imposed by your destination country.

Where these charges are not collected during checkout, you may be responsible for paying them directly to the relevant authority or carrier.

We offer a 30-day return period. You have 30 days from the date you receive your order to request an eligible return.

Items must generally be unworn, unused, unwashed, with original tags attached and returned in their original condition and packaging.

Contact us at support@arvelina.com with your order number and the item you would like to return.

Please wait for return instructions before sending your item back. Returns sent without prior authorization may not be accepted.

Underwear, swimwear and other hygiene-sensitive garments may be eligible for return only when they remain unworn, unwashed and unused, with all original tags, protective liners and hygiene seals intact, where applicable.

Additional restrictions may apply once hygiene seals or protective packaging have been removed.

We do not currently process direct exchanges.

The fastest way to receive a different size, color or style is to return the original eligible item and place a new order.

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds are issued to the original payment method. We aim to process approved refunds within 10 business days.

Your bank or payment provider may require additional time before the funds appear in your account.

We recommend comparing your bust or chest, waist and hip measurements with our Size Guide before ordering.

Product-specific size information should be used as the primary reference whenever it is available on the product page.

If you are between sizes, choosing the larger size will generally provide a more relaxed fit.

For stretchy or fitted styles, you may prefer the smaller size for a closer fit depending on your personal preference.

Fit can vary depending on fabric, stretch, silhouette and garment construction. Please review the product description and any product-specific fit information before selecting your size.

Always follow the care instructions shown on the garment label or product page, as care requirements may vary by material.

Proper washing, drying and storage can help maintain the appearance and feel of your garments for longer.

We make every effort to display product colors accurately. However, colors may appear slightly different depending on your screen, device settings and lighting conditions.