Shipping policy

SHIPPING POLICY

Last Updated: September 4, 2026

This Shipping Policy applies to orders placed with Arvelina, a fashion brand operated by OMNEXA LIMITED.

Order Processing

Orders are generally processed within 1-3 business days after payment has been confirmed. Business days exclude weekends and public holidays. Processing may take longer during promotions, holidays, unusually high order volume or circumstances outside our reasonable control.

Shipping Destinations

We ship to countries and regions shown as available during checkout. Product availability, delivery methods, costs, taxes and estimated delivery times may vary by destination.

Fulfilment and Shipping Origin

Products may be stored, processed and dispatched by contracted fulfilment, manufacturing or logistics partners from different locations. The dispatch location may vary by product, inventory and destination. Our registered address is a business address and is not necessarily a warehouse or returns facility.

Estimated Delivery Times

As a general guide, estimated delivery times after dispatch are:

United States: approximately 5-12 business days
United Kingdom: approximately 5-12 business days
European Union: approximately 5-12 business days
Canada: approximately 7-15 business days
Australia and New Zealand: approximately 7-15 business days
Other international destinations: approximately 7-20 business days

Delivery periods are estimates unless expressly guaranteed at checkout. Carrier delays, customs, weather, holidays, remote locations and incorrect delivery information may affect delivery.

Shipping Costs

Applicable shipping charges will be displayed before checkout is completed. Free or promotional shipping offers may be subject to minimum-order, product, destination or time restrictions.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes or handling fees imposed by the destination country. Unless checkout expressly states that these charges are included, the customer is responsible for them.

Tracking and Multiple Shipments

Tracking information will be sent where supported by the carrier. Items from the same order may ship separately because of inventory location or fulfilment arrangements.

Address Accuracy

Customers must provide a complete and accurate delivery address. Contact us immediately if a correction is required. Once an order is processed or dispatched, we may be unable to change it.

Lost, Delayed or Damaged Packages

If an order appears lost, significantly delayed or arrives damaged, email support@arvelina.com with your order number and supporting photographs where appropriate. We will investigate with the carrier and provide a remedy in accordance with applicable law and our Refund Policy.

Returns

Do not send returns to the address shown below unless our support team expressly instructs you to do so. Contact us before returning any item.

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