Refund policy

REFUND AND RETURN POLICY

Last Updated: September 4, 2026

30-Day Return Period

You may request a return within 30 days after receiving your item. To be eligible, the item must be in the same condition in which it was received, unworn or unused, with any original tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, email support@arvelina.com. If accepted, we will provide instructions explaining how and where to send the package and, where applicable, a return shipping label. Items returned without prior authorisation may not be accepted.

Do not send returns to our registered address unless our support team expressly instructs you to do so.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery and contact us promptly if an item is defective, damaged, materially different from its description or incorrect. Include your order number and clear photographs where appropriate. We will provide an appropriate remedy under applicable law, which may include replacement, repair, price reduction or refund.

Non-Returnable Items

Certain goods may not be returnable, including personalised goods, perishable goods, gift cards, downloadable products and sealed goods that are unsuitable for return for health or hygiene reasons after the seal has been removed. Because Arvelina sells intimate apparel, hygiene-sensitive products may fall within this exception when supplied with a protective seal that has been removed or broken. Mandatory rights relating to faulty or misdescribed goods remain unaffected.

Sale and Promotional Items

Sale items may be returned under our voluntary 30-day policy unless the offer states otherwise. Nothing in this section limits mandatory consumer rights.

Exchanges

The quickest way to obtain another size, colour or item is usually to return the accepted item and place a new order after the return is approved.

Cancellations

Contact us as soon as possible if you wish to cancel or change an order. We cannot guarantee changes after processing or fulfilment has begun. Mandatory cancellation rights remain unaffected.

European Union 14-Day Right of Withdrawal

If you are an EU consumer and your purchase is covered by applicable EU law, you generally have 14 days after receiving the goods to withdraw from the purchase without giving a reason, subject to statutory exceptions. Email support@arvelina.com within the applicable period to exercise this right.

Return Shipping Costs

For defective, damaged, incorrect or materially misdescribed items, we will cover reasonable return costs where required by law. For voluntary change-of-mind returns, return shipping costs may be paid by the customer or deducted from the refund unless otherwise stated or required by law.

Refunds

We will notify you after receiving and inspecting an accepted return. If approved, the refund will be issued to the original payment method, normally within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed since approval, contact support@arvelina.com.

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