PRIVACY POLICY

Last Updated: September 4, 2026

OMNEXA LIMITED, operating under the brand name Arvelina (“Arvelina”, “we”, “us” or “our”), operates this website and online store. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit arvelina.com, purchase from us, contact us or otherwise use our services (the “Services”). Our store is powered by Shopify.

Personal Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, including your name, email address, billing address and shipping address.

• Order and transaction information, including products viewed or purchased, payment method, payment confirmation, returns and order history.

• Account information, including login credentials, preferences and settings.

• Communications, including enquiries, support requests, reviews and feedback.

• Device and usage information, including IP address, browser type, device identifiers, pages viewed, interactions, cookies and similar technologies.

Sources of Personal Information

We collect information directly from you, automatically through the Services, and from service providers such as Shopify, payment processors, fulfilment and delivery partners, analytics providers and advertising partners, where permitted by law.

How We Use Personal Information

We may use personal information to:

• process payments, fulfil orders and provide delivery, returns and customer support;

• operate, maintain, personalise and improve the Services;

• communicate with you about orders and enquiries;

• send marketing communications where permitted and respect your opt-out choices;

• prevent fraud, misuse and security threats; and

• comply with legal, accounting and regulatory obligations.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, understand usage and support analytics or advertising. You may control cookies through available website controls and browser settings, although disabling essential cookies may affect functionality.

How We Disclose Personal Information

We may disclose personal information to Shopify; payment processors; fulfilment, logistics and delivery providers; IT, hosting, security, analytics, marketing and customer-support providers; professional advisers; affiliates and business successors; and public authorities where required by law.

We do not sell personal information for money. Certain advertising or analytics disclosures may be treated as “sale”, “sharing” or targeted advertising under some privacy laws. Applicable choices will be provided where required.

International Processing

Our service providers may process information outside your country. Where required, we use appropriate safeguards and comply with applicable data-protection requirements for international transfers.

Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described here, including order fulfilment, customer support, legal compliance, dispute resolution and fraud prevention. We use reasonable administrative, technical and organisational safeguards, but no method of transmission or storage is completely secure.

Your Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion or portability of personal information; restrict or object to processing; withdraw consent; opt out of marketing or certain targeted advertising; and appeal a decision. These rights may be subject to legal exceptions, and we may need to verify your identity.

To exercise a privacy right, email support@arvelina.com. You may also use any privacy-choice link presented on our website. You will not be discriminated against for exercising an applicable right.

Children

The Services are not intended for children, and we do not knowingly collect personal information from children contrary to applicable law. A parent or guardian who believes a child has provided information may contact us to request deletion.

Third-Party Links

The Services may link to third-party websites or services. Their privacy and security practices are governed by their own policies, and we are not responsible for those practices.

Changes to This Policy

We may update this Privacy Policy to reflect legal, operational or service changes. The current version and updated date will be posted on this page.

Contact Us

Legal Entity: OMNEXA LIMITED
Business Registration Number (BRN): 80807515
Business Registration Certificate No.: 80807515-000-07-26-A
Registered Address: RM NO. 15, UNIT 603, 6TH FLOOR, SUNBEAM CENTRE, NO. 27 SHING YIP STREET, KWUN TONG, HONG KONG
Privacy and Customer Support Email: support@arvelina.com
Brand: Arvelina
Website: https://arvelina.com